Website Policies

1. Privacy Policy

We respect your privacy. Any personal information you share with us (such as name, email, or form submissions) will only be used for communication, support, or service purposes.

• We do not sell, trade, or rent personal information to third parties.

• We may use anonymous data (non-personal) for improving our services.

• By using this site, you consent to the collection and use of your information in accordance with this policy.

• We follow industry-standard practices for safeguarding data, but we cannot guarantee absolute security.

2. Terms of Use

By accessing or using this website, you agree to the following:

• You will use this site only for lawful purposes.

• You will not misuse, copy, distribute, or exploit our content, services, or materials without written permission.

• We reserve the right to refuse service, terminate accounts, or block access at our sole discretion.

• All services, advice, or information provided on this site are for informational and educational purposes only, not a substitute for professional, medical, or legal treatment.

3. Disclaimer

• The information, resources, and services provided are offered in good faith but without warranties of any kind.

• We do not guarantee results, outcomes, or effectiveness of counseling, advice, or materials.

• Any decisions made based on information from this site are solely your responsibility.

• We are not liable for any direct, indirect, or incidental damages resulting from use of this website.

4. Intellectual Property Policy

• All text, content, graphics, logos, and materials on this site are the property of the organization (unless otherwise credited).

• You may not copy, reproduce, or distribute content without prior written consent.

• Users may download or print materials only for personal, non-commercial use.

5. Refund / Payment Policy (if services involve payments)

• Payments for services, consultations, or programs are non-refundable unless otherwise stated.

• If technical or scheduling issues occur, we may reschedule or provide a suitable alternative.

• We are not responsible for third-party payment gateway errors.

6. Cancellation & Rescheduling Policy

We understand that life can change unexpectedly. If you need to cancel or reschedule a counseling session, please notify us at least 24 hours in advance.

• Cancellations made less than 24 hours before the appointment may result in being charged the full session fee.

• No-shows without prior notice will also be charged in full.

• We reserve the right to reschedule sessions in the event of unforeseen circumstances.

7. Service Limitation Policy (Not a Crisis Service)

Our counseling and educational services are designed to provide guidance, support, and tools for growth. However:

• We are not an emergency or crisis service.

• If you are in immediate danger, or experiencing a medical or mental health emergency, please call your local emergency number right away.

• Our services do not replace professional medical, psychiatric, or legal treatment.

8. Online Services Policy

We provide online counseling and educational programs for accessibility and convenience.

• While we take steps to ensure confidentiality and safety, we cannot guarantee absolute privacy over the internet.

• Clients are responsible for ensuring they have a safe and private space for online sessions.

• We are not responsible for technical problems such as internet outages, device failures, or third-party platform issues.

9. Age / Parental Consent Policy

Our services are intended for adults (18+).

• Clients under the age of 18 must provide written consent from a parent or legal guardian before beginning counseling or related services.

10. Third-Party Links & Services Policy

Our website may include links to third-party sites or use external services (such as payment processors, video platforms, or social media).

• We are not responsible for the content, security, or practices of third-party websites.

• Use of third-party services is at your own discretion and risk.

11. Shop / E-commerce Policy

For items purchased through our online shop (such as plant accessories or other products):

• Shipping & Delivery: We will process and ship products as described at checkout. Delivery times may vary depending on location and carrier.

• Returns & Exchanges: Unless otherwise stated, physical products may be returned within 14 days of delivery if unused and in original condition. Customers are responsible for return shipping costs.

• Product Liability Disclaimer: We are not responsible for injury, damage, or misuse of purchased items. Use products responsibly and as intended.

12. Non-Guarantee of Availability

We strive to provide consistent, reliable services. However:

• We do not guarantee the availability of any specific counselor, program, schedule, or product at all times.

• Services, sessions, or products may be modified, postponed, or discontinued at our discretion.
  
  

13. Consent Policy

By using this site, submitting forms, or engaging with services, you consent to:

• The terms and conditions above

• The processing of your information in line with our Privacy Policy

• Our right to modify policies without prior notice

14. Policy Updates

We may update or change these policies at any time without prior notice. Updates will be effective once posted on this site. Users are encouraged to review policies regularly.

15. Contact Information

If you have questions or concerns about these policies, please contact us at:

Noela Family Counselling
📧 Email: info@simanoaella.com
📞 Phone: +46727661321